Complaints and Appeals

All members are free to make complaints on any aspect of the Club, its management and its members.

Members shall be treated with respect, fairness and confidentiality when making a complaint. We shall consider all complaints carefully and endeavour to reply in writing within 21 days.

Complaints should be made in writing to the Club Secretary and shall be reviewed by the Club Secretary and the Chairman. If either of those individuals is the subject of the complaint, then the other officer shall review the complaint.

If a member is dissatisfied with the response from the review, then an appeal may be made in writing.  The Chairman shall conduct the appeal and consult with other members of the Committee as might be considered appropriate.

All complaints and their outcomes shall be reported to the Committee but will not be recorded in any minutes which are made public to the wider membership.